Your Field Service Mobile App Offline Functionality
Your Salesforce Field Service Mobile App offline functionality ensures that productivity doesn’t stop when there's no connectivity. Learn how to use the Salesforce Field Service Offline Access and what features work differently.
Required Editions for Salesforce Field Service Offline Access
Available in Salesforce Classic (not in all orgs) and Lightning Experience, the Field Service Mobile App works with Enterprise, Unlimited, and Developer Editions. To use Field Service offline mode, users must have the Field Service Mobile user license.
Offline Functionality in Salesforce Field Service
The Salesforce Field Service Mobile App supports offline usage with some limitations:
When you create an object offline, it won’t fully display until your device syncs with the server.
Some fields and data may not be available unless properly cached before going offline.
1. Offline Priming for Field Service Mobile App
Before using the Field Service App offline, sync the app while online to ensure the latest data is available. This helps with accessing:
Service appointments offline
Work orders offline
Asset management offline
2. Flows and Field Values in Field Service Offline Mode
Key Considerations in the Field Service Mobile App
Flows cannot retrieve additional information beyond cached data.
The NOW() function reflects the sync time, not the real-time value.
LastModifiedDate should be saved in another field for accurate tracking.
3. Offline Data Caching for Field Service Mobile App
When offline, cached data remains accessible, including:
Service appointments and work orders offline
Field Service asset management offline
Offline job progress tracking and task completion
4. Work Order Updates & Task Completion Without Internet
Even when offline, field service workers can:
Complete tasks and mark work orders as finished.
Update work order statuses offline and sync them once back online.
Track job progress in Field Service offline mode, including time logs and materials used.
Field Service Mobile App Updates & Offline Enhancements
To maximize Salesforce Field Service Offline capabilities, stay updated with app releases:
Major Releases (Winter ‘25, Spring ‘25, Summer ‘25) bring new features.
Patch Releases fix significant bugs.
Daily Releases handle emergency fixes.
Testing Beta Versions of Field Service Mobile Offline
Join the Salesforce Field Service Beta Program to:
Test offline features in the Field Service Mobile App.
Identify potential issues with offline sync in Salesforce FSM.
Access beta versions via Google Play Store (Android) or TestFlight (iOS).
Conclusion: Maximizing Field Service Offline Productivity
The Salesforce Field Service Mobile App offline mode ensures seamless work in low-connectivity areas. By leveraging offline data caching, work order management offline, and task completion features, businesses can boost efficiency. Stay updated on Field Service app releases to make the most of new offline features.
For more details, refer to Salesforce’s official documentation on Field Service offline mode.
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